Nowhere on the receipt does it say anything about paying the difference. Others found that it was not comfortable. favorite this post Oct 30 Sofa I ordered it the night before and online it said they had at least 4 in stock. I cannot believe that this company has such an incompetent working there, a real gangster! Very comfortable! Get it as soon as Mon, Jan 11. IKEA never showed or called. Folding floor mattresses are made from different materials, but the good ones are made from high-density material and won’t sink easily. DON'T WASTE YOUR TIME AND MONEY, I will NOT go IKEA again!!! Having purchased nearly all of my furniture at IKEA, I am disgusted to say the least, at the service I received on this day. I was told a rep would call me to get the credit card number over the phone so I wouldn't come back in. 4.0 out of 5 stars 1,771. We go and everything seemed fine... until we got home. Take a look at the above scale. They finally show up and put the bed together but didn't have the mattress. I just wanted to sell the mattress and get the whole thing over with. It’s a great mattress. A regular mattress is designed to be used on the bed, and when used on the floor, it can lead to mold and mildew growth on the side facing the floor because of no ventilation. After contacting customer service and the store, they refused to help me. We wanted a reasonably firm mattress with sufficient padding, but preferred to avoid memory foam due to concerns about toxicity. It is rated as firm and most customers describe it as being quite firm at first and then having issues with sagging and dipping over a short duration afterwards. Here it is over a week since I placed my order and I still don't have everything to make my order complete, for an order I was told that everything was in stock. Montessori Toddler Bedroom Tour (+ Floor Bed IKEA Hack!) We moved about 7 days ago and transported the mattress, The gel has now shifted onto 2 spots in the bed. I called customer service line and they said they'd ship us a new mattress since it was forgotten in our order. Don't risk it. We'll go through each of these offerings below so you can see what the differences are between each of their mattresses and which mattress will work best for you.Let's get started with their memory foam / latex mattresses: The Holmsbu is IKEA's thickest mattress above 17'' in height. Like many of us, Ikea has been a great source for inexpensive do it yourself furniture. A week and a half ago I ordered my mattress and king size bed. We stayed home ALL DAY for them (they had a four hour window) and they didn't show up, didn't call as promised and then ABOVE ALL, someone, somewhere, reported that they attempted delivery - a flat out lie. He loves the mattress. He showed me the spots that the second generation had left, and then showed me the older spots in a smaller area where the first generation had dwelt. Another advantage, that people often are less aware of, is that any kind of foam mattress or latex mattress absorbs impact from movement. I only found out that it was needed when I read the instructions on how to put the bed together. Leave IKEA behind completely. The dining table: painfully difficult to assemble (but that's expected), but the finish is chipped off in multiple places.. unacceptable. 4/24 Started waiting at 11am. Within a year the edges started sagging, and by the time the pandemic hit in March 2020, the sides had actually collapsed and we were unable to return it during lockdown. In desperation, I am utilizing public media. I don't like sales people most of the time because they are too pushy or most customer service people don't spend that much effort into explaining things, but this was a diamond in the rough. After reading others' reviews here, I decided to get the firm Hesseng and also buy the Tromsdalen mattress pad in case the Hesseng was too firm. But I was waiting for 45 minutes still not get though the phone. I then stood in the "Home Delivery" line for over an hour. "Is there anyone from IKEA who can come and look at it?" It's been 8 BUSINESS days and I have yet to get my refund. The cons: Despite medium firmness, people describe it as very firm and uncomfortable for pressure points. Its top comfort layers come with 2 layers of polyurethane foam. The cons: Durability complaints and firmness disagreements make some feeling duped. We originally purchased a mattress about 2 years ago that we felt didn’t satisfy our needs about 3 months later we went into IKEA and decided to exchange it for this one. I like firm mattresses because I have a lower bad back. to go over THE return detail. FREE Shipping by Amazon. $74.99 $ 74. It's huge (king size) and very comfortable (i got a firm one). Today, I came to get the mattress . But they stuck it to me. We are very happy so far. Again I spoke to Michael who gave me the run-around. I like shopping in the store - definitely have had a range of experiences with their products from feeling like I got a great deal on something that lasted to a few items that did not wear well, but over all good experiences - however I am giving them one star for my latest saga with them and please Do NOT BUY A MATTRESS HERE!!!! You can choose between various fillings and materials – but all of our pads are easily removed to air and clean. The cons: Problems with durability and sagging over a short period of time. Find out more about browser cookies. The Hesstun mattress is another foam version that comes with double layers of pocketed coils and polyurethane comfort layers. Add a second mattress, and boom! The mattress arrived at my home with no plastic, and an additional large round dirt stain on the corner at the head of the mattress, and another stain on the "pillow" top of the mattress. I'm also glad that the mattress pad is replaceable, since I've read a lot of complaints about mattresses which have the plush layer attached. They short-delivered the most crucial piece, the mattress. I LOVE our new coil mattress!! We are mostly back, but sometimes side sleepers. The supposed store manager, by the name of Jeff acted rudely, abusive and when he realized that we did not accept his abuse decided to call two muscle men to force us out of the store, My wife and I are 60 year old persons just stating our right to get our money back for a product that was not delivered to us as agreed. This is our first king size mattress and we are loving it! $69.99 $ 69. She said she filled out a form for me, gave my info to the delivery team, they will get back to me about the delivery time. It also comes in two firmness options: firm and medium-firm. Really glad I didn't listen to the negative info I received and it was on sale at a great price. Guess what....nobody did. If you like a very firm mattress, then this will be great for you. I love IKEA and have been shopping there since it opened. Goodbye Ikea. I had to get in the other "Home Delivery" . IKEA should be a company of integrity and do the RIGHT THING for the customer. So now I had to stand in line in returns to get my money back. Ordered a crib and mattress, haven't received the mattress....It's for my new born; 1. The pros: A lot of mattress for the price. He told my husband he is sorry about what happened. It is very firm, too firm for me. Reversible and versatile, the IKEA Kura bed is shaping up to be a firm favorite of Scandi-style and budget-loving parents the world over. And besides- they sold us the darn thing!) I just generally do not like how the foam feels under me. Doesn't make any sense at all! Judging from the extraordinarily high call volume, all circuits being busy, and a non-functioning email contact -- supposed to be up and running by August 29th, but still not -- I would say I am not the only patron with a problem. Never will buy anything at Ikea again. On July 4th, 2016, I purchased a foam mattress from IKEA Emeryville. Right in the middle. No complaints. Well this is a review on one of the customer service people on the floor. Buy the shit, mildly irritated, put in the car and get the hell out. This is the second time we have bought the Matrand mattress and it was a repeat purchase because we liked it so much! It's been OVER TWO MONTHS since I ordered this mattress and I don't have it. If I ever need another mattress I will definitely buy another HAUGSVÄR Hybrid mattress. So the only thing they could do is refund me my money. Prepare to waste lots of precious time and feel frustration like few other retail experiences provide. They are a fine entry point mattress without many frills, but there are significant reports of sagging over a very short period. The mattress comes vacuum-packed in a box and takes three days to puff up to its full thickness. IKEA is a truly wonderful place. This one is so tall that even deeper sheets barely reach, and it is so heavy that I cannot lift the edges to make the bed. Horrible horrible experience. Even so, I find everything in the store to be kind of an eyesore. Mattresses sell for hundreds, even thousands more, but I was pleasantly surprised when after a few weeks, I realized I haven't slept this well for ages. Not once did she apologize. 450 Sargent Drive New Haven, CT 06511. Sorry sir. Kids Floor Mattress Floor Bed Foldable- Thick Memory Foam Toddler Bed Mattress, Portable Travel Mattress Camp Mattress Tatami Mat for Kids, Includes Carry Storage Bag (52" x28'', Grey) 4.3 out of 5 stars 5. We had had such a time with delivery/damage/no mattress, that the next customer service rep agreed to refund our $59 delivery fee and mail us a $100 gift card. No one could come look at it in my apartment. No, it never really gets to be as square and fat as the stock photos, but it does perform beautifully. The material is high quality, natural fibers. If I left a VM nobody responded. retains heat very well, which is good in the winter time, but not ideal in the summer. Prior to checkout, I stumbled upon the same mattress in the "as-is" section at a discounted price (because it was an in-store display). There were some that describe it sagging from the edges inward and retaining some heat. It's not only me, but my wife as well as her parents; everyone in my family is experiencing back pains. $8.99 shipping. I'm still missing my $600+ dollars and I'm looking to go back again to settle this once and for all. Wife bought a mattress and after checking in person at store was told it was ready for pick up at a warehouse in Hayward. Just to add to my frustration they have their hours on their outgoing message do not include a time zone - I do not know what time zone they are in - but they said they were closed at 10am pacific time on a Wednesday- go figure and their email link to the contact information for problems with online sales is broken (I have reported it to them twice) They really need someone to fix their systems and their customer service. Upon delivery, I tried out the Hesseng without the mattress pad for a week. "It's a mattress not a lamp. Blessedly the dining table was in stock. Kitchen and Dining. which was ok with me. It has been a disappointment. The way the mattresses were displayed made it look like they were all the same height. I bought this about six months ago and had been the most comfortable bed I’ve bought over the last three mattresses and 3 to 4 times the cost! This one is quite noisy for it being new and it didn’t come with directions like most to let it set for 72 hours or whatever the case may be. The cons: Some customers mentioned this mattress was too firm. At just under 14'' thick, the Hidrasund is a large mattress (the king size weighs over 200lbs) that features other natural materials such as wool, cotton, and coconut fiber. Decided to talk to a customer representative, took 20 mins to speak with someone. She made promise, later she went back on what she had said. It is just below 5'' tall and quite firm, which makes it ideal for a temporary mattress. When I told her that there was a security camera at my apartment and that we could review the tape, she put me on hold again to talk to the driver. So we headed out there Saturday and Sunday. A mattress!! You can make a mattress that you can fold for easy … Get it as soon as Wed, Jan 13. She explained that my order was never loaded to the truck. It is medium-firm and offers a pillow top with polyurethane memory foam to contour to your body. I ordered a mattress online to pick up the next day. The unused floor space under your bed can be valuable if you have an overflow of clothes, bedding or yoga gear. Now began the first of our many "on hold" odysseys. It was quite a circus getting such a big mattress around the corner and up the stairs in an old house though. All the furniture came except for our mattress. The lone chair: smashed in the box with a big-ass crack.. immediate return. Received no email, text message, or call from 11am to 3pm. And if this mattress didn’t pan out I’ve only put out $300. The Matrand memory foam mattress is a slimmer and cheaper option at just under 8''. It has a firmer profile with two layers of polyurethane foam or synthetic latex blend. Like all things you read on the Internet, understand there is no better judge than yourself. I STILL HAVE NOT RECEIVED MY ORDER. I bought a twin and my husband was sleeping on the cut away half from out expensive king mattress. More info. For the first few nights, I was a little achey after waking. This was the worst customer experience ever. THE WORST experience EVER! Buuuuut...the quality here..there is no quality. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. We knew what we wanted, though we ended up NOT getting the memoryfoam mattress, at the advice of one of Ikea's friendly employees. So, they rescheduled for the next day. This is not a living room set missing the coffee table, and IKEA has not lifted one finger to resolve or help in this situation. I would not recommend this queen bed for more than one sleeper who does not weigh over 150 pounds. 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