Based in Oxfordshire, UK. I HAVE E MAILED THE MANAGER OF THE HOTEL VULCANO WHO AS OF THE 11/1/2021 HAS NOT REPLIED THOUGH THE RECEPTIONIST HAS AND IMPLICATED WE ARE LIERS WHICH HAS MADE THINGS WORSE. Booked all Inclusive for my husband and I to Lanzarote.The hotel we booked was had to close and Tui just took as took the worst hotel in the Blaya Blanca, we tried for day for Tui to give us somewhere acording to our choice on booking...It was wast of money and time. The evening entertainment program in the theatre includes theatrical performances, opera, musicals, varietes, music shows like Beatles, Sketch Parade, flying acrobatic artists and magicians. This service first flies from Lanzarote to its fellow Canary Island of Fuerteventura. Booked and paid for a holiday in Minorca due in October 2020. Super helpful staff in store when we booked a holiday back in 2019 for summer 2020. I really do recommend them. However, several examples, including this particular aircraft, also feature a 31-seat premium economy cabin at the front of the plane. I feel like I've been robbed by TUI.After a very hard year, with loss of family members and close friends, I thought we can do we a nice trip. Marseille Provence Airport or Aéroport de Marseille Provence (IATA: MRS, ICAO: LFML) is an international airport located 27 km (17 miles) northwest of Marseille, on the territory of Marignane, both communes of the Bouches-du-Rhône département in the Provence-Alpes-Côte d'Azur région of France. A smooth turnaround resulted in a one-minute early departure, at 17:14. Disgraceful service! The flight’s crew subsequently explained that the aircraft had an issue with its flaps. Although I haven't used them it's interesting to note Jet2's reviews who are in the same business. We had the worst travel experience.I still can't believe it. Received a full refund no quibbles. According to The Aviation Herald, 171 passengers and crew were onboard. The new rules will require anyone flying into Ireland to produce a negative PCR test result received within … The airport's hinterland goes … Discover our breathtaking Tunisia holidays for 2021 & 2022. With 76% of TrustPilot reviews rated poor or bad, I guess that sums up the service TUI offer their customers. We requested a refund which we got in full within 2 days. Well my holiday got cancel due to restrictions and within days TUI emailed, called and then refunded all monies within 5 days!!! Passengers flying into the airport were forced to line up and show their negative coronavirus tests to border force officials. Oops, this content can't be loadedbecause you're having connectivity problems, Stay always informed and up to date with our breaking news alerts, Qatar Wants To Launch IATA’s Travel Pass Before Emirates & Etihad, Breaking: EASA Declares The 737 MAX Is Safe To Return, American Airlines Issues Skiplagging Warning To Travel Agents, Emirates Extends South Africa Flight Suspension. Tui do not take responsibility for the quality of their excursions. Having flown from Brussels to Gran Canaria in the morning, it departed the holiday island as flight TB1564 half an hour late at 15:15 local time for its return to Belgium. This service first flies from Lanzarote to its fellow Canary Island of Fuerteventura. Am now not comfortable and would not have booked a holiday given the current situation .Have spoken to TUI who inform me it will cost Â£1000 to cancel a Â£3000 holiday and have not been offered a free amendment I did not sign up for a holiday in these times originally and would think some leeway could be given to us that booked pre covid since they are offering all these things to new customers. It then continues onwards to its final destination, the Belgian capital of Brussels. I FIND TUI AND THE VULCANO TERRIBLE AT CUSTOMER SERVICE ALSO IT WOULD APPEAR ANYTHING NOT LOCKED IN THE SAFE IS NOT THERE RESPONSABILITY.IF SOMETHING HAD OF BEEN TAKEN I WOULD HAVE STRONGLY CONTESTED THAT AS THERE WAS NO SIGN OF A FORCED ENTRY AT ALL. As such, they requested to maintain their altitude (3,000 feet) and the runway heading, rather than attempt a landing. We re-booked for May 2021 to the Dominican Republic. Prices are calculated as of 01/02/2021 based on a check-in date of 14/02/2021. Now £63 on Tripadvisor: TUI BLUE Flamingo Beach, Playa Blanca. See 3,480 traveller reviews, 2,706 candid photos, and great deals for TUI BLUE Flamingo Beach, ranked #20 of 37 hotels in Playa Blanca and rated 4 of 5 at Tripadvisor. Clearly not going to be able to go but to get our money back we have to pay Â£400 and to change our holiday we have to pay Â£200. All rights reserved. Well done TUI. When this was also cancelled because of Covid we asked for a refund and this was returned in a few days. As had happened the day before, the majority of the flight passed without incident. Unhelpful staff, emails are usually responded to but specific questions never answered - just corporate responses that don’t get me anywhere. We understood this would incur a Â£50 per person amendment fee, however we didn’t realise that we would also lose the credit incentive, as there is nothing in the terms and conditions. We have moved the holiday but will never book with Tui again. won't EVER book with TUI again and I would never reccomend to anyone! We have to pay to get out of a holiday which is just ridiculous. You can also contact their customer service team in case you have any issues with your refunds or compensations for your past flights. So it does seem possible to offer fair and honest customer service in these difficult times. This was opposed to Jet2 who told their customers they all had to leave the Country on Boxing Day leaving many people losing large percentages of their holidays. This was then deferred to summer 2021 but as the pandemic is still on-going, half of our booking party now do not want to travel. Amended the 2020 holiday to this year due to the unforeseen circumstance at a cost to ourselves for July . It departed the island’s El Matorral Airport 15 minutes behind schedule, at 17:00. On December 25th, a TUI Belgium Boeing 767 was operating the second leg of flight TB1712. Team TUI well done and thank you for delivering your promise stress free, Only the latest review will count in the company's TrustScore. To access the free TUI live chat service click on the image below Some other useful links for Tui are as follows. If you need extra information on travel updates and travel ban laws, visit here. However, once again, an issue arose on approach to Brussels. A keen amateur photographer, he is also currently one flight away from reaching his 100th sector flown as a passenger. We were lucky enough to get away to Lanzarote over Christmas with Tui, the flight ban to Spain came in 2 days later. OA260 wrote:All travellers flying into Ireland will be required to produce a negative Covid-19 test on arrival All travellers flying into Ireland will soon be required to produce a negative Covid-19 test on arrival. The aircraft touched down at a normal speed, and without further incident. We opted to have a credit note and a 20% credit incentive as we didn’t request a refund. If I had booked aware of the situation I could accept the t&c but masks were worn at Halloween and distance was what you kept on motorways when we booked ! What do you make of these incidents? My experience mirrors many of those here with a promised refund not materialising and poor to non existent response from customer services. Why have TUI not yet paid hotel/s for end of season 2020 accounts.We went away in September 2020 and the hotel is still waiting for their season account to be paid.This is normally paid 3 months after your holiday has been taken.Customers still waiting for their refunds is bad enough. Quarantine free holiday destinations, £0 deposits and 1000s of free kids' places. Having entered a hold for approximately 25 minutes, the flight eventually landed safely and at a normal speed on runway 19 following an ILS approach. Booked a holiday pre covid , masks and whatever else hoops we will now need to jump through . The Tui Blue Flamingo Beach offers lessons in one of three pools, alongside full-day programmes of activities and entertainment for youngsters. Last week, a Boeing 767 operated by TUI Belgium suffered flap issues on consecutive days. Photo: kitmasterbloke via Flickr The first incident. It would be great if we could get a refund however the lead passenger has spoken to various departments via phone and we have had no luck in sorting this and looks like we are going to lose all of our current payments (3/8 have fully paid off the package).You would imagine that in these unprecedented times the company would look to refund passengers due to the risks out of goodwill.Will not be using TUI to book another holiday (post covid) or recommend based off of this experience. The Welsh airport, brand-new in its network, and will be its fourth UK base after Luton, Gatwick, and Doncaster. Despite this technical problem, the crew was able to reposition the aircraft for a safe landing on runway 25L. He and his girlfriend spent most of their holiday in hospital and had reoccuring illness. Really disgusted. Or it could have been the hotel Rui Negril, other people were ill. The lady we spoke to just didn't help. In both instances, the aircraft had been on approach to Brussels Airport, inbound from Fuerteventura in the Canary Islands. Waiting for a answer travel 15 of February 2021 TUI keep telling me is still going I don’t think it safe, Had to cancel holiday where my son was getting married due to corona, spoke to a lady who was pleasant and professional and was dealt with quickly. However, The Aviation Herald reports that the flight’s initial approach into the Belgian capital had to be aborted due to a technical problem. On December 25th, a TUI Belgium Boeing 767 was operating the second leg of flight TB1712. AWFUL- may as well be con artists!Persuaded my elderly Mum with Pakinson's to change her holiday rather than get a refund, and then made it so difficult for her when she eventually could not go due to the pandemic and her health. Despite the aforementioned Christmas Day flaps issue, the aircraft returned to service the following day, on December 26th. This was cancelled and we changed it to Crete with TUI paying the difference in cost. The most sensible recourse is just not to use them again. The majority of the second leg to Brussels passed without incident for the flight’s 150 passengers and 11 crew. Just before they flew us to Jamaica and we had a wonderful holiday. Flight TB1712 touched down just two minutes behind schedule, at 22:32 local time. I AM A PREVIOUS SRING CARD CUSTOMER WHO HAS STOPPED IN ALL 3 OF THERE HOTELS MORE THAN 1. Will always use TUI even though are holiday was cancelled twice no fault of TUI. Having booked a Holiday to St Lucia with Tui in August last to travel in Feb 2021, all was fine till we recently found that several countries now want a negative test etc etc etc up till 7 nights before you travel, again no issues, totally understand this, however Tui then decide, that any bookings made as of 22nd October to St Lucia … TUI HAVE COMPLETELY WASHED THERE HANDS OF THIS BECAUSE I DIDNT REPORT IT TO THERE REP WOOPS DIDNT HAVE 1 DIDNT REPORT TO 24/7 HELPLINE THE ONLY REASON FOR THIS IS MY PARTNER SAID NOTHING WAS MISSING SO DONT KICK OFF.YOU SHOULD BE ABLE TO LEAVE UNLOCKED CASES IN ROOM NEVER MIND LOCKED ONES WITHOUT THEM BEING TAMPERED WITH. Vessels' previously designated names were "Mein Schiff 7" and "Mein Schiff 8", but as the old namesakes went to Marella Cruises UK (within TUI Group), the newbuilds took their names. My son ended up in intensive care in Jamaica after catching Samonella eating a prepaid meal as part the excursion. Very poor communication. Have you ever flown on a TUI Boeing 767? Wizz Air will compete with TUI on every single route from Cardiff. OO-JNL has not yet returned to service since the second flaps issue on December 26th. SO IF ANYTHING HAPPENS TO YOU MAKE SURE YOU REPORT IT TO EVERY ONE IN TUI AND THE POLICE WHO HAVE BETTER THINGS TO DO WHAT WITH COVID 19 AND DONT EXPECT TUI TO DO ANYTHING THERE USELESS AND FULL OF EXCUSES. Having intercepted the localizer for runway 19 at Brussels, the crew of flight TB1564 declared PAN PAN, reporting a flaps indication. All our hotels are handpicked and our holiday experiences are designed around you. THE RECEPTION SPOKE TO MY PARTNER AND TOLD HER THE MAID HAD KNOCKED IT OVER WHEN CLEANING THIS WAS IMPOSSIBLE TO DO BECAUSE THE CASE WAS DOUBLE ZIPPED AND THEN A LOCK GOES THROUGH WERE THEY MEET. Come on TUI a bit of good will would be appreciated to your loyal existing customers!, I TRAVELLED TO THE HOTEL VULCANO IN TENERIFE ON THE 4/12/2020 TILL 15/ 12 /2020 ON MONDAY 7/12/2020 WE RETURNED TO OUR ROOM AFTER BREAKFAST TO FIND THE MAIDS TROLLEY TIGHT UP TO OUR BEDROOM DOOR ON MOVING AND OPENING DOOR WITH MY CARD THE MAID WAS BENT OVER MY PARTNERS OPEN SUITCASE GOING THROUGH IT. No complaints whatsoever. Terrible. Tui informed us by text that there was no requirement for us to leave the Country and that we could continue to enjoy our holiday. Nobody was helping. I feel really sorry for TUI due to lockdown. This was also cancelled and so we changed it for Tenerife in February 2021 with them again paying the extra cost. It then continues onwards … Watch out Tui don't take responsibility for basic hygiene, Waiting for answers for about this flight. The aircraft involved in both incidents was TUI Belgium’s only Boeing 767-300ER, which bears the registration OO-JNL. TUI Belgium has just one Boeing 767 in its fleet. FlightRadar24.com reports that the first leg operated as planned, departing Lanzarote at 15:31 local time and landing in Fuerteventura at 15:52. Had a holiday booked for May 2020. FlightRadar24.com reports that it touched down 20 minutes late, at 22:20 local time. Watch out! The TUI reps never get back to, we kept getting the same reply from the call centre team: the rep will get back to you. The aircraft has been named Sunshine since April 2015, when it joined Jetairfly, which later became TUI Belgium. Let us know your thoughts and experiences in the comments. We have a holiday booked for May. They totally ignored our complaints. SeatGuru reports that 767s operated by TUI and its subsidiaries are mainly configured with high-density 2-4-2 economy class seating. I know Tui were dreadful with refunds at the start of the pandemic but I can’t fault them for this holiday. Much like the Lanzarote flight the previous day, this Boxing Day service also made a stop in Fuerteventura. I used all my savings wich I work so hard for. If I could give it a 0 star I would.I Booked onto a wedding holiday for October 2020 to be told the wedding can't go ahead due to covid so was asked to change to May 2022 but when I called the crap Tui customer service line i was told it was not possible to change as there is no seats available on the plane and told to cancel by a member of the tui customer service team.I then went back on to the tui Website after I had cancelled to find out the lady I spoke to from tui customer service had LIED and there was seats on the plane also other people who are coming to the wedding managed to book no problem.The customer service staff need proper training as they don't have a clue what they are doing its like they have picked a random person off the street to help/work for them!so as I cancelled I lost 200 pounds which is NO FAULT OF MY OWN! I can never recommend TUI to any one. Im not being funny the last thing we want to do is cancel but with Covid we are left with no choice. Almost all beverages, food and gratuities are included in the cruise price. Booked a holiday with there COV-19 refund guarantee. © 2021 Trustpilot A/S. TUI we’re just fantastic with my Autism at the airport etc. This was despite having to abort the initial approach and briefly circle to the northeast of the airport. As the Covid situation is so volatile decided to amend the booking until May 2022. TUI Mein Schiff 1 cruise ship is owned by TUI Cruises and has two sisterships - Mein Schiff 2 (2019) and Mein Schiff 7 (2023). Worst company I've ever dealt with.Booked holiday but because of the pandemic tui offered us the option of changing date etc when we submitted holidays for amendment the prices would come back at more than double we had found them for.requested refund told can't have one.i will never book with them ever again. East Midlands Airport (IATA: EMA, ICAO: EGNX) is an international airport in the East Midlands of England, close to Castle Donington in northwestern Leicestershire, between Loughborough (10 miles (16 km)), Derby (12.5 miles (20 km)) and Nottingham (14 miles (23 km)); Leicester is (20 miles (32 km)) to the south and … Was more than happy to re-book after COVID cancellation but excess charges were prohibitive & explanation was not forthcoming so have requested refund & will book elsewhere. At TUI we ‘cross the ‘T’s, dot the ‘I’s, and put ‘U’ in the middle’. According to Planespotters.net, it is almost 21 years old, having first been delivered as G-OBYJ to Britannia Airways in February 2000. But how exactly did each incident play out? Low deposits ATOL protected No Credit Card Charges . Wizz Air has revealed that Cardiff will be its next UK base with one based 230-seat A321. Stay informed: Sign up for our daily aviation news digest. Book your next ATOL protected holiday in confidence with the TUI Holiday Promise. Journalist - A recent graduate in German, Jake has a passion for air travel on a student-friendly budget that extends beyond the realms of the usual suspects of low-cost-carriers. I normally only moan on here but felt this one needed mentioning, I will use TUI again. The main language on board TUI Mein Schiff 2 is German. The difference in cost your next ATOL protected holiday in Minorca due October... May 2021 to the aviation Herald, 171 passengers and crew were onboard Fuerteventura in the comments speed, without. Board TUI Mein Schiff 2 is German flight the previous day, this Boxing day service also made a in. Book your next ATOL protected holiday in Minorca due in October 2020 non existent response customer... Request a refund which we got in full within 2 days later for in. 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